Toyota Australia Recalls Yaris Cross GR Sport Vehicles Due to Tyre Certification

December 7, 2023

Toyota Australia has today announced that it will initiate a recall involving Yaris Cross GR Sport hybrid variants produced between October 2022 and April 2023 (inclusive). There are approximately 245 vehicles involved in the Australian market.

Toyota Australia has identified the involved vehicles were equipped with tyres that did not correctly align with the Australian Design Rules (ADR) certification requirements for this model. As a result of this tyre fitment, some performance characteristics may vary slightly from the certification data.

For all involved vehicles, Toyota dealers will correct this issue and ensure vehicle compliance with regulation requirements, by replacing tyres on affected vehicles free of charge to vehicle owners.

Tyre replacement will take approximately 2 hours; however, depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this recall campaign by SMS, email and/or mail to their last known address. Customers are asked to keep their contact details up to date with Toyota Australia so future communications can be received.

Customers with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Customers should quote their 17-digit Vehicle Identification Number (VIN).

Q&A

Q1 Which and how many models are involved in Australia?
A1. There are approximately 245 Yaris Cross GR Sport hybrid vehicles involved in the Australian market.

Note:
1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

Q2: What is the condition?
A2: Toyota Australia has identified the involved vehicles were equipped with tyres that did not correctly align with the ADR certification requirements for this model. As a result of this tyre fitment, some performance characteristics may vary slightly from the certification data.

Q2. Is my vehicle safe to operate with the current tyres?
A2: This matter is a compliance matter only, there are no safety concerns with the tyres presently fitted to your vehicle.

Q3: What does the remedy involve?
A3: For all involved vehicles, Toyota dealers will correct this issue and ensure vehicle compliance with regulation requirements, by replacing tyres on affected vehicles free of charge to vehicle owners.

Q4: How long will the remedy take?
A4: Tyre replacement will take approximately 2 hours; however, depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5: When will parts become available for these recall repairs?
A5: Replacement tyres are presently available via Toyota dealerships.

Q6: Can I continue to drive my vehicle?
A6: Yes, you can continue to drive your vehicle. If you have any concerns, please contact your local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT).

Q7: Does this condition affect other Toyota models?
A7: The condition only affects models mentioned in the VIN range in the table at question 1 that were sold in the Australian market

Q8: My vehicle is in the affected production range. What should I do?
A8: Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline.
Q9: Where can I find my VIN?
A9: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.