Toyota Australia Recalls Kluger Vehicles Due to Front Bumper Cover

October 26, 2023

Toyota Australia has today announced that it will initiate a safety recall involving Kluger vehicles produced between March 2021 to early August 2023. There are approximately 29,900 vehicles involved in the Australian market.

The involved vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard and increase the risk of a crash or injury for other road users.

For all involved vehicles, Toyota Dealers will inspect the mounting tabs of the upper front bumper cover for damage. If no damage is found, dealers will install retention hardware with an improved design. If damage to the front bumper cover assembly is found, dealers will replace the upper and lower front bumper cover free of charge to vehicle owners.

Inspection and installation of retention hardware will take approximately 1 hour. In a small number of cases the bumper cover may need to be replaced, and the repair time will take approximately 2.4 hours. However, depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and/or mail to their last known address. Customers are asked to keep their contact details up to date with Toyota so future communications can be received.

Customers with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1 Which and how many models are involved in Australia?
A1. There are approximately 29,900 Kluger petrol and hybrid vehicles involved in the Australian market.

Note:
1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

Q2: What is the condition?
A2: The involved vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard and increase the risk of a crash or injury for other road users.

SQ. Are there any symptoms/warnings before this condition occurs?
A:  If some mounting tabs have detached, customers may be able to visually notice the lower bumper cover hanging loose from the upper bumper cover if they look underneath the front of the vehicle.

Q3: What does the remedy involve?
A3: For all involved vehicles, Toyota Dealers will inspect the mounting tabs of the upper front bumper cover for damage. If no damage is found, dealers will install retention hardware with an improved design. If damage to the front bumper cover assembly is found, dealers will replace the upper and lower front bumper cover free of charge to vehicle owners.

Q4: How long will the remedy take?
A4:  Inspection and installation of retention hardware will take approximately 1 hour. In a small number of cases the bumper cover may need to be replaced, and the repair time will take approximately 2.4 hours. However, depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5: Can I continue to drive my vehicle?
A5: Yes, you can continue to drive your vehicle. Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT).

Q6: Does this condition affect other Toyota models?
A6: Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. When will parts become available for these recall repairs?
A7: We are currently confirming parts availability with suppliers. At this stage, we expect the majority of parts supply to commence from February 2024.

Q8: My vehicle is in the affected production range. What should I do?
A8: Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline.

Q9: Where can I find my VIN?
A9: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.